In Brief
There are hundreds of thousands of car parts in the aftermarket unfortunately we cannot hold in stock every part for every vehicle despite having over 20,000 sq ft of warehouse capacity. We aim to hold the most popular items in any range, which normally means an 80%+ pick rate of our most popular ranges. If we have the item in stock your order will be dispatched within 24 to 48 hours. “Non Stock Items” - items we do not hold in stock will normally be despatched within 5 working days. In the rare occurrence that our supplier has no stock we will endeavour to notify you within 48 hours of your order so that we can discuss how to progress your order. “Items No Longer Available” – a percentage of our parts lines have become no longer available over time. These are clearly listed as NLA – No longer available and are displayed for your information only.
Price Information
The prices shown are only applicable to purchases made via the Brown & Gammons website. All prices are correct at time of display online. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and will be contacted and asked to email us to confirm that you wish to proceed. Brown & Gammons Ltd VAT number is GB 301 5793 78.
Ordering Goods
If you need help or advise before making you order please contact us either by email by using the contact page or telephone (01462 490049, Mon-Fri 8.15am-5.30pm). Brown & Gammons will confirm receipt of your order by sending an automated email to you using the email address supplied when registering with our website, however this will not bring into existence a legally binding agreement between us. All orders placed on the Brown & Gammons website are subject to stock availability and to the validation checks described below. Also please refer to the section above regarding incorrect prices. No contract will exist between you and Brown & Gammons for the sale of products by us to you until your credit/debit card has been charged. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. Please note that the only language in which the contract can be concluded is English. Brown & Gammons will retain details of your order in our database and these details can be made available on request.
Payment
We accept payment by most major credit or debit cards. Payment will be debited from your card before the despatch of your purchase.
Validation Checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Brown & Gammons will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data). We may need to contact you by letter, telephone or email to verify details before we are able to despatch your order or we may be unable to accept your order.
Liability
The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.
Delivery of Goods
We can deliver your items World Wide. Orders for delivery to all mainland addresses within the United Kingdom will be despatched dependent on weight and value using the most suitable method available. Deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland, Scottish Highlands, Channel Islands may be subject to an additional delivery charge and slightly longer delivery charges. Delivery to European addresses are sent via our courier and dependent upon location some area codes can incur “extended area surcharges” - we have tried our best to advise this at point of order however we may need to contact you if this needs to be reviewed. Overseas customers outside of the EC will receive a shipping quote before the order can be finalised online, at which point you will have 7 days to sign in online and agree to the order value quoted. Our courier offers an order tracking facility and directions on its use will be forwarded in your despatch email. The estimated date of delivery will be shown on your email and within the tracking facility. Please ensure somebody is available to take delivery of the parcel if possible. If no one is at home the deliverer will leave a card to enable you to arrange re-delivery or pick-up from the couriers local depot.
Delivery Charges
If a product is available to purchase online, post and packaging is charged in addition to the prices shown. We make every effort to keep our delivery charges as low as possible. The delivery charge depends on the size/weight/value of the product ordered. When you add products to your shopping cart the delivery charge will be estimated and added automatically. All delivery charges will be shown clearly throughout the checkout process. However we may need to contact you to advise if the items ordered can not be delivered at the estimated delivery charge, at which point you may decide whether to proceed with the order or cancel.
Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days. From the receipt of your order we will endeavour to deliver your chosen items to you within 4 working days providing the goods are in stock, unless a longer delivery time is shown on the product information page. Deliveries to non-UK Mainland, Overseas or remote locations will take longer. Risk in the goods will pass to you on delivery. Goods delivered by courier should arrive between 9am and 5pm, Monday to Friday. All deliveries sent via courier must be signed for. If you are out when the courier arrives the Courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot. Please Note we do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
Guarantees
No warranty is expressed or implied on components supplied for competition or track day use.
Complaints and Queries
If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please telephone us on 01462 490049, write to Brown & Gammons Ltd., 18 High Street, Baldock, Herts, SG7 6AS or email using the contact form. We will do everything we can to help you.
Brown & Gammons Ltd will not be held responsible for goods lost or damaged in transit unless an insurance fee has been paid. Shortages or damage claims must be made within three days of receipt of order. All packing materials should be retained. Carefully check all deliveries for condition before signing ANY acceptance note. In the event of non-delivery 21 days after placement of order, please advise our Parts Staff who will be happy to investigate.
Download Returns Form - this must be filled in and accompany any parts being returned
Surcharges
A number of items such as radiators, shock absorbers, etc., are available against a surcharge pending the return of the old reserviceable unit. Surcharges will be refunded in full providing that the old unit is returned complete, assembled and in reasonably clean condition within 2 months of purchase.
Unwanted Goods
If you decide that you do not want any item, which we have delivered then, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase) within 28 days of delivery, we will exchange it or offer a refund. Refunds on unwanted items will however be subject to a handling charge of 10% to cover administrative costs. We are unable to refund any postage costs, just the original price of the goods. Special order parts and unwanted electrical parts can not be accepted for credit. Please contact us for full instructions on 01462 490049.
Faulty Goods
If you purchase a product from us which fails within its warranty period or after fitting you believe is faulty please ring 01462 490049 and request a warranty claim form. This form fully completed should be returned to us with the part and we will forward it on to our supplier where the part will be tested to see if the fault was due to a faulty part or if it was due to faulty fitting. If the fault is due to the part we will replace the item and refund all costs associated with the purchase i.e. your carriage cost to send the part back, we do not cover consequential costs. Unfortunately if the fault is found to be due to poor fitment the warranty claim will be rejected. If you are not sure about how to fit a part please get an expert to do so, poor fitment can result in a dangerous vehicle.
Colour Reproduction
Reproduction of colour online is as accurate as photographic and electronic processes will allow.
Photographic Reproduction
Photographs are used to illustrate the products online, the actual product received can differ from the one shown online.
Safe Shopping Guarantee
We have used every effort to ensure that shopping on the Internet with Brown & Gammons is safe as purchasing by card can be. Our secure server software encrypts all of your personal information sent over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption.
Secure Site
This website has been issued with a Secure Server Digital Certificate. It confirms that Brown & Gammons Ltd is a legitimate website and establishes an encrypted communication channel protecting all information you send over the Internet while you are using this website.
